We are pleased to host this training in our library. ![]() When you purchase digital materials, you will be given a registration link to distribute to your learners. Finally, Lynne empowers you with tips to manage disagreements and conflict more effectively, and gives resources to help you continue your learning over time. How do I access the digital participant materials for the virtual or in-person courses You can access and download digital learner guides on the Crucial Learning Platform a proprietary online platform. ![]() Identify when safety is at risk and you are no longer in dialogue. Lynne also gives examples of individuals who really excel at communication through disagreement, and how they do it. Effectively hold the right conversation to get the right results. She also shares how to avoid common pitfalls when it comes to things like venting or talking over one another. Lynne covers how to prepare yourself to participate in this conversation, effectively listen, manage your emotions, and achieve mutual understanding and agreement. Participant Materials Crucial Conversations Participant Toolkit Cue cards for each lesson in a desktop display case Crucial Conversations model card A copy of the. In this course, conflict resolution expert Lynne Hurdle shares her methods to ensure you're able to effectively communicate through disagreements and achieve your intended outcomes. Crucial Conversations Training to improve bottom-line results like quality, efficiency, satisfaction, safety, etc. What was the outcome? How did it make you feel? More likely than not, you've found yourself in disagreements that didn't get resolved or that left you with a bad feeling. Think about a time when you disagreed or fought with another person.
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